Ruffled Grouch - hand made gifts, accents, decorations & wooden jigsaw puzzles made in the USA
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Out of Stock, Custom Orders and Our Privacy Policy
What if we are Out of Stock

What if we are Out of Stock

We do not have a deep production team, and do not employ any mass production techniques, so generally we do not accept back orders.  This means that our timing on when we update our inventory records for this web site matters a great deal for you when you are ordering. 

If you click on an item but are unable to order it because there is no 'add to cart' icon, it means we are presently out of stock.  (Or you might try to order more of an item than we have in stock.)  If this occurs, you may choose to write to us about your interest in the item (thegrouch@ruffledgrouch.com), and we will see where we are in our production cycle. 

If you order an item and we are unable to ship it within 30 days of your order, we will contact you (by email or post card), advising you of a delay and providing you with the opportunity to cancel the order.

Special and Custom Orders

Special and Custom Orders

As a rule we do not produce individualized work.  We might consider adapting a product, however, for example, a black Santa, a Tiny Tot boy with red hair, or a pole elf with a child's name on the back of the shirt.  Obviously, some special orders can be created at the end of the production process, like adding a name to a shirt, while others occur much earlier in the process and consequently take much longer to complete and deliver.  Please contact us by email (thegrouch@ruffledgrouch.com) as early as possible so we can say 'yes' to your request, if at all possible.

Guarding your Privacy

Guarding your Privacy

The software product that we run on uses cookies to determine how many pages on our site you visit during a single session and what page you are on when you leave our site.  This information is used to improve the content of the Ruffled Grouch web site. 

 If you send us an email or order something from us we will keep the e-mail address.  We use this information to contact consumers in response to their inquiry.  We may retain this for marketing purposes, but if you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company. 

To unsubscribe, enter your email address and click on unsubscribe and we will remove that address from our correspondence list. 

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Terms of Use

Terms of Use

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product or any misuse of the product in a manner not in accordance with its intended use.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Ruffled Grouch reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Ruffled Grouch believes that customer conduct violates applicable law or is harmful to the interests of Ruffled Grouch.

Copyright

Copyright

All rights to the images and text on this site are retained by Ruffled Grouch, LLP, 3018 Butler Glen Drive, Chapel Hill, NC 27516

You may view, print, copy and distribute these materials only for informational purposes and you must include on any copies the words: Copyright 2008 Ruffled Grouch.

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thegrouch@ruffledgrouch.com